Frequently Asked Questions
General Questions
What is Airbnb co-hosting/property management?
Airbnb co-hosting/property management is a professional service that handles all day-to-day operations of your short-term rental—this includes guest communication, booking management, cleaning, and maintenance.
What services do you provide?
We offer full-service management including:
Listing optimization
Guest communication
Check-in/check-out coordination
Professional cleaning and maintenance
Dynamic pricing strategy
Review management
Listing optimization
Guest communication
Check-in/check-out coordination
Professional cleaning and maintenance
Dynamic pricing strategy
Review management
How do you handle guest communication?
We manage all guest interactions—responding to inquiries, confirming bookings, providing check-in instructions, and addressing any concerns during their stay.
What areas do you serve?
We currently manage properties in Miami, Daytona Beach, Los Angeles, St. Augustine, and surrounding areas. Reach out to see if we can service your location.
Financial Questions
What are your fees?
Our fees are competitive and tailored to the services you choose. We’ll discuss the exact breakdown during your consultation so everything is clear and aligned with your goals.
How is pricing determined for my property?
We use a strategic approach that considers local trends, seasonal demand, and market conditions to help maximize your earnings.
When and how will I receive payouts?
Payouts are processed regularly, and we ensure you have full visibility into your income. The method and frequency of payouts can be adjusted to your preferences.
Operations Questions
How do you handle cleaning and maintenance?
We work with trusted local professionals to ensure your property is cleaned thoroughly after each stay. We also conduct regular inspections and schedule necessary maintenance.
What if there’s an emergency at my property?
We provide 24/7 emergency support. Whether it’s a plumbing issue or a guest concern, we take care of it and keep you informed every step of the way.
How do you keep my property secure?
We use smart locks and keyless entry systems to control access. We also screen guests and enforce house rules. Insurance and damage protection options are available.
Owner’s Involvement
How involved do I need to be?
Our goal is to make this process hands-free for you. You can choose to be fully hands-off or stay involved through regular reports and calendar access.
Can I use my property for personal stays?
Yes, absolutely. Just let us know your desired dates in advance, and we’ll block them off for you.
Performance and Reporting
How do you track performance?
We provide detailed monthly reports covering:
Occupancy rates Income & expenses
Guest feedback and reviews
Occupancy rates Income & expenses
Guest feedback and reviews
Can you improve my listing’s visibility and bookings?
Yes! We enhance your listing with professional photography, optimized descriptions, and targeted marketing to increase views and bookings.
Onboarding
How do I get started?
Simply contact us to schedule a free consultation. We’ll assess your property, go over your goals, and create a customized management plan.
What is the onboarding process like?
It includes a property walk-through (in person or virtual), listing creation or optimization, setup of pricing tools, and coordination of cleaning/maintenance schedules.
Do you handle the listing setup?
Yes. We take care of everything—from account creation to professional photos and writing compelling descriptions that attract bookings.
Policies and Terms
What’s the length of the contract?
We offer flexible contracts that are typically [X months/years], with renewal options. Custom terms are available.
What if I’m not satisfied with the service?
We strive for excellence, but if you’re not happy, you can refer to our cancellation policy outlined in your management agreement.
Are there hidden fees?
No. We believe in full transparency. All pricing and service fees will be clearly laid out in your agreement.